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PRIVACY POLICY
PRIVACY POLICY
Last updated April 13, 2026
This Privacy Notice for connective coaching & training, LLC, doing business as I am Claudine: Psychotherapy, Coaching, Retreats and Trainer ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
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Visit our website at https://www.iamclaudine.com or any website of ours that links to this Privacy Notice
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Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at claudine@iamclaudine.com.
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use (such as booking psychotherapy sessions, coaching calls, or retreats).
Do we process any sensitive personal information? We do not process sensitive personal information through our general public website. Specific health history, psychological intake information, or client notes are collected via private, specialized forms compliant with professional healthcare standards.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
TABLE OF CONTENTS
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WHAT INFORMATION DO WE COLLECT?
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HOW DO WE PROCESS YOUR INFORMATION?
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WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
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HOW LONG DO WE KEEP YOUR INFORMATION?
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HOW DO WE KEEP YOUR INFORMATION SAFE?
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WHAT ARE YOUR PRIVACY RIGHTS?
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CONTROLS FOR DO-NOT-TRACK FEATURES
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DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
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DO WE MAKE UPDATES TO THIS NOTICE?
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HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
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HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, or when you book a session or retreat.
The personal information we collect may include:
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Names
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Phone numbers
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Email addresses
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Mailing addresses
Sensitive Information. We do not process sensitive personal or health information through our general website interface.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, including:
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To facilitate service delivery: To process your appointments, coaching sessions, and retreat bookings.
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To request feedback: To contact you about your sessions and satisfaction.
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To send marketing communications: For our own promotional purposes (appointment reminders, retreat announcements, follow-ups).
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To deliver targeted advertising: Displaying content tailored to your location and interests.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may need to share your personal information in the following situations:
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Business Transfers. During negotiations of any merger, sale of assets, or financing.
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Service Providers. We may share data with subcontractors supporting our business operations (e.g., booking platforms, secure patient portals, or CRM systems).
4. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this notice unless a longer retention period is required by law (such as professional health and therapeutic record-keeping regulations).
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures. However, no transmission over the internet is 100% secure.
6. WHAT ARE YOUR PRIVACY RIGHTS?
Withdrawing your consent: You have the right to withdraw your consent at any time by contacting us at claudine@iamclaudine.com.
Opting out of marketing: You can unsubscribe by replying "STOP" or "UNSUBSCRIBE" to our SMS messages or clicking the unsubscribe link in our emails.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent.
7. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to Do-Not-Track ("DNT") browser signals as no uniform technology standard has been finalized.
8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of South Carolina or other participating states, you may have the right to request access to, correction of, or deletion of your personal information. We have not sold or shared any personal information for commercial purposes in the preceding twelve (12) months.
9. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The revised date at the top will indicate when the last update occurred.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
You may email us at claudine@iamclaudine.com or contact us by post at:
connective coaching & training, LLC / I am Claudine Attn: Claudine Chiarmonte, CEO 5001 State Park Road Travelers Rest, SC 29690 United States Phone: +1 201-390-4400 EIN: 83-1706068
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
To request to review, update, or delete your personal information, please send an email to the contact address above. We will respond to your request in accordance with applicable data protection laws.